Shipping & Production

Shipping & production

Detailed shipping information

Restricted countries

Unfortunately, we do not ship to countries:

  • Saudi Arabia
  • Iraq
  • Qatar
  • Syrian Arab Republic
  • Afghanistan
  • Iran
  • India
  • China

Due to the laws of those countries.

Shipping destinations

Our shipping reaches all of the countries except China and India due to restrictions in that region. 

Shipping worldwide is free of charge!

Our shipping partners

FedEx usually takes care of shipping your doll to your doorstep, but it depends on your location.

Placing an order

After you have placed the order, you will receive a confirmation email notifying that we have received your order and payment. A follow up email containing a link to track your doll will be sent to your inbox. 

Please make sure your address and phone number are correct and deliverable.

Your order will be shipped out within 7 – 14 days since order confirmation is sent. 

Your doll will be freshly made by the manufacturer.

Shipping location

Doll’s are shipped from our manufacturer partner factory. Shipping time is generally starting from 2 weeks and it can take up to 1 month, but may vary depending on your location, customization and complexity of your doll.

Shipping delays

On rare occasions, an unavoidable delay may occur during the production of your doll, of which we will notify you via email.

Shipment packaging

Your love doll will be delivered directly to your doorstep discreetly packaged in a blank box. A signature might be required for receiving your order.

Order cancellation and changes

If you would like to cancel your order, contact us in 24H after the order is placed. The cost of order cancellation will be a 10 % fee. After 24 have passed, you can not cancel your order.

In case you want to change something in your order please contact us support@dollyfactory.com. We do not guarantee that any changes can be made after the production process has started, but we will try to do our best to help you.

For more detailed information, see Frequently Asked Questions.

Taxes & VAT

In some countries import taxes might be required at delivery. Buyer is responsible for import taxes and custom clearance. We have nothing to do with it.

But you do not have to worry about VAT as it is covered by us.

If you have any further questions, you can visit FAQ page or contact us directly – support@dollyfactory.com

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